Dr. Matsoso, one of the first scholars to earn a doctorate in Contact Centre Management, lectures at Tshwane University of Technology in South Africa. Her work bridges academia and industry, focusing on innovation, technology, and customer experience in contact centres. She also researches strategic management, organisational leadership, and people-centred approaches to performance and well-being.
Dr. Khopotso Matsoso
Presentation Title: Contributors of Future Contact Centre Managers’ Competencies in the South African Police Service
Tshwane University of Technology, South Africa
Past Speaker